Frequently asked questions

Verification confirms that the account belongs to a real person. You need it to register a business account, to accept an invitation to join an organization as an employee, and to get advocate or mediator status.

Identity verification is available to users aged 18 and over.

1. Sign in and open the Identity documents page.
2. If you haven't yet, save your patronymic and date of birth on the Personal details page.
3. Fill in and save the details of your passport or ID card.
4. Press "Verify identity" and choose the document type: passport with social card, or ID card.
5. Take photos of or upload the required pages (JPG or PNG, up to 10 MB), enter the document's expiry date and press "Submit for approval".

You will be asked for your PIN to view your passport details and to send the request.

A Docx administrator reviews the request. The current status is always shown on the Identity documents page, and you will get a notification about the decision.

If the request is rejected, the same page shows the reason: correct your details and send a new request. You can cancel a pending request before it is reviewed.

Document photos are stored encrypted. Only an administrator with the right to review requests can see them. Other users and organizations cannot.

Even in your own account, your passport details open only after you confirm your PIN.

Verified passport details cannot be edited. On the Identity documents page press "Identity document replacement", choose the reason, fill in the new details and send photos of the new document.

You also need to verify again when the document has expired or when your name, surname or passport details change.

1. Open the professional verification section.
2. Choose "Advocate of the Chamber of Advocates of Armenia", "Mediator qualified by the Armenian Ministry of Justice", or both.
3. Enter the licence or qualification certificate number, its expiry date (if it has one), and attach 1 to 3 photos or PDFs of the certificate.
4. If you have not verified your identity yet, attach your identity document to the same request. You don't need to wait for identity approval first.

An administrator checks the certificate against the Chamber of Advocates or Ministry of Justice records. Professional status is available to users aged 18 and over.

The advocate and mediator lists are built from public registries. Your page is linked to your account once your professional verification with the same licence or certificate number is approved.

After that your page shows that your status is verified, together with your office on Docx.

1. Verify your identity first: a business account cannot be registered without it.
2. Open the business account registration page and choose the type of organization.
3. Enter your role (director, founder or authorized representative), the organization's name, tax ID (ՀՎՀՀ), legal form, address, phone and email.
4. Confirm that the details are correct and that you have the authority, then press "Create business account".

The business account is created right away and the organization's workspace opens. DOCX Drive is created automatically.

A law office can be registered by a user with verified advocate status, and a mediator office by a verified mediator. First complete professional verification.

Once your status is approved, open the registration page for a law office or a mediator office and fill in the office details. No further approval is needed.

Note that a professional office cannot later become a regular organization.

Yes, as an authorized representative. In the registration form choose "Authorized representative" and enter the director's or founder's username.

The director or founder must have a Docx account with verified identity. By registering you confirm that you are authorized to represent the organization.

Only one business account can be registered per tax ID. If the organization is already registered, ask its manager to invite you as an employee.

If you think someone unrelated registered the organization, write to us.

An individual user has no public page on Docx. Your data can be seen only by:

1. a user who knows your exact username: your name, surname and username;
2. the owner or an administrator of an organization searching for you by name to invite you as an employee or add you as a client: again only your name, surname and username;
3. an organization you contact yourself (a request, an order, a document to sign) or whose client you agreed to become: the data that matter needs, such as your name, phone and email.

Your passport details, document photos and personal documents are not shown to other users unless you share them yourself.

The organization list shows only organizations registered on Docx. A public page shows the organization's name, description and contacts. You can hide the email and phone in the office settings, under "Public contact visibility".

The details on an advocate or mediator page come from public registries, not from your personal account. Your passport details and account contacts are not published there.

Write to us right on the site or on WhatsApp. The reply appears in your account and, if you wish, also by email.